OPCyberTalent is seeking a Field Support Engineer. This is a critical member of the MSP customer, providing exceptional front-line support to clients via email, phone, and on-site visits. This role focuses on designing, implementing, and maintaining physical and cloud-hosted environments, ensuring seamless operations and delivering outstanding customer experiences.
Location Requirement: Kansas City, MO area
Key Responsibilities:
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Deliver customer-centric support through phone, email, and on-site assistance.
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Plan, design, and implement network infrastructure and cloud environments.
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Setup, configure, and troubleshoot hardware, including servers, firewalls, switches, PCs, laptops, and access points.
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Manage and maintain Microsoft Azure environments, Active Directory, DNS, and Windows Servers.
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Provide Office 365 application and desktop/laptop issue resolution.
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Troubleshoot network connectivity issues and perform disaster recovery planning.
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Administer and maintain VMware, NAS/SAN technologies, and other IT infrastructure.
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Develop and update detailed documentation for issue investigations and resolutions.
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Collaborate with clients to recommend hardware and software solutions.
Technical Expertise Required:
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Proficiency in Microsoft Azure, Active Directory, DNS, and PowerShell.
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Strong understanding of network infrastructure, including routing, switching, wireless, and firewalls.
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Hands-on experience with Microsoft Office 365, VMware, and disaster recovery solutions.
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Familiarity with PSA ticketing systems, RMM solutions, EDR, and anti-virus solutions.
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Basic knowledge of IP phone systems, Wi-Fi, and printers.
Key Attributes:
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Communication: Strong written and verbal communication skills to explain technical concepts clearly.
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Self-Starter: Proactive and capable of independently managing and prioritizing tasks.
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Problem-Solving: Ability to diagnose and resolve unique technical issues efficiently.
Preferred Certifications:
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Microsoft 365: Modern Desktop Administrator, Security Administrator
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Microsoft Azure: Azure Fundamentals, Azure Administrator
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CompTIA: IT Fundamentals, Network+, Security+, A+
This role offers an opportunity to work in a dynamic environment where your technical expertise and customer-first approach will have a direct impact on client success.
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